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SAP C4C Online Training in Hyderabad

SAP Hybris Cloud for Customer

SAP Hybris Cloud for Customer is a cloud-based CRM application from the SAP. With this new application from SAP which is in the cloud, field (sales/service) representatives can access the application and run there day to day business activities from any device and from any location. C4C has inbuilt social collaboration tool which helps in connecting the internal employees, external partners, and share information among themselves on the go. These functionalities like accessing the application from any device and inbuilt social collaboration tool make C4C a user-friendly application, which in turn increases the level of interest customers show on implementing SAP C4C Training as there CRM application.

Duration:30hrs

Course Content:

INTRODUCTION C4C TO
System Landscape
Tenant Landscape
ADMINISTRATION
Log in with Initial User ID
Create Service Agent
Authorization to a service agent
Lock initial User ID & Pwd
PROJECT SCOPE
Scoping
Questionnaire
ORGANIZATIONAL MANAGEMENT
Define Job definitions
Create Employee
Create Org Structure
Assign the employee to org structure
Define Division
Define Distribution Channel
ACCOUNT MANAGEMENT
Fine Tuning Activities of Account
Fine Tuning Activities of Contact
Fine Tuning fo General Business Partner
Duplicate Check of Business Partners in scoping and fine-tuning
PRODUCTS
Product Categories
Material Number Ranges
PRICING
Base Price List
Discount List
Integration of Pricing with ECC/CRM
INCIDENT MANAGEMENT
Create incident
Follow incident
MARKETING
Marketing Lead
Marketing Lead fine tuning
Target Group
Campaign
Marketing Permissions
SALES
Product List (Product Proposal)
Opportunity
Quotation
Sales Order
Explain integration scenarios
Territory Management
SERVICE
Service Ticket
Service Level Agreements
Service Categories
Registered Products
Warranties
Installed Base
Contract Templates
Contracts
Maintenance plans
INTEGRATION
Communication System
Communication Arrangement
Code List Mapping
ID Mapping for Integration
Initial Load
Monitoring
Middleware Connectivity in ECC
Ports in ECC
Partner Profile
ALE Distribution Model
UI CONFIGURATION
Hide Field
Make Field Visible
Create New Field
Mashup
MOBILE INTEGRATION
OUTLOOK INTEGRATION
APPROVALS
WORKFLOWS/ACTIONS
BUSINESS ROLES & AUTHORIZATIONS
Create Business Role
Assign user’s to business role
Provide access to work centers
Restrict/Provide access to user’s based on fields
MIGRATION TEMPLATES
GO LIVE ACTIVITIES
REPORTS
Creation of Data Sources
Creation of Reports
Designing of Reports
Report assignment to Users
C4C FUNCTIONALITIES, FEED, SHELF, TAG, FOLLOW
Feed
Shelf
Tag
Library
Follow

Ecorp trainings Reviews
4.8 rating, out of 5
based on 251 Professionals Students.

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