Oracle CCB Fundamentals
The Oracle Utilities Customer Care and Billing Fundamentals is a high-level look at the core entities of the OracleUtilities Customer Care and Billing (CCB) product.
This course is an overview of the structure and functionality of Oracle Utility's Customer Care and Billing. Its intent is to provide new users with a rudimentary understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks. Users learn functionality related to maintaining customer information, service requests, metering, fieldwork, billing, payments, and adjustments
Duration: 16hrs
Prerequisite:
Understand basic concepts of an object and a financial transaction
Have basic keyboard and mouse skills
Prerequisite:
Understand basic concepts of an object and a financial transaction
Have basic keyboard and mouse skills
Course Content:
Module 1
o Basic System Architecture
o Search and Navigation
o Portals and Zones
Maintaining Customer Information
o Person and Account
o Premise and Service Point
o Service Agreement
o Customer Contacts
o Person and Account
o Premise and Service Point
o Service Agreement
o Customer Contacts
Module 2
Meters and Meter Reads
o Meters
o Meter Reads
Field Activities
Financial Transactions
o Financial Transactions
o Bills and Bill Segments
o Payment Events
Adjustments
o Meters
o Meter Reads
Field Activities
Financial Transactions
o Financial Transactions
o Bills and Bill Segments
o Payment Events
Adjustments