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Oracle Utilities Customer Care and Billing Fundamentals Training in Hyderabad India

Oracle CCB Fundamentals 
 



The Oracle Utilities Customer Care and Billing Fundamentals is a high-level look at the core entities of the OracleUtilities Customer Care and Billing (CCB) product.



This course is an overview of the structure and functionality of Oracle Utility's Customer Care and Billing. Its intent is to provide new users with a rudimentary understanding of the system architecture, business object relationships, core components, user interface system-wide standards, and common functional tasks. Users learn functionality related to maintaining customer information, service requests, metering, fieldwork, billing, payments, and adjustments


Duration: 16hrs


Prerequisite:

 Understand basic concepts of an object and a financial transaction

 Have basic keyboard and mouse skills

Course Content:


Module 1 

Customer Care and Billing Overview
o Basic System Architecture
o Search and Navigation
o Portals and Zones

Maintaining Customer Information
o Person and Account
o Premise and Service Point
o Service Agreement
o Customer Contacts

Module 2 

Meters and Meter Reads
o Meters
o Meter Reads

Field Activities
Financial Transactions
o Financial Transactions
o Bills and Bill Segments
o Payment Events

Adjustments
Natural    Natural   Natural   Natural   Natural   Natural   Natural   Natural   Natural   Natural   Natural