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Uncategories Avaya Aura Contact Center Administration Training in Hyderabad India

Avaya Aura Contact Center Administration Training in Hyderabad India

Avaya Aura Contact Center Administration



 

This course is designed for personnel responsible for administering and managing Avaya Aura® Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool.

Duration: 40hrs

 Course Content:

Elements of Contact Center Manager

Access Contact Center Manager Administration

Configure Threshold Classes

Administer Contact Center Manager Administration Resources in a SIP Environment

Configure Call Presentation Classes and Multiplicity Presentation Classes

Configure Skillsets

Configure Bulk Load Data Configuration in a SIP Environment

Configure Contact Center Management

Configure Access and Partition Management

Configure Real-Time Statistics and Formulas

Real-Time Reporting

Configure Agent Desktop Displays

Configure Historical Statistics

Interpret Historical Reports



Schedule and Print Historical Reports