AUCCE 2 - Administering Unified Contact Center Enterprise Part 2
Duration: 20-25hrs
Course Content:
Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add/move/change of the ACD/PBX (agent/skill) environment of UCCE. Demonstrate advanced proficiency with add/move/change of the IVR (prompt/collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.