Avaya Aura Communication Manager Administration R7
This course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by exercises on the Avaya Aura CM Release 7.0.
Duration: 40-45hrs
Course Content:
- Role of Communication Manager (CM) in the Avaya Aura Core
- Communication Manager Architecture
- Role of System Manager in administering Communication Manager
- Role of alternative administration interfaces such as Avaya Site Administration (ASA)
- Purpose of the Communication Manager Dial Plan
- Purpose of CM Feature Access Codes (FAC)
- CM Station and User Administration
- CM group features such as Hunt Groups and Pick up groups
- CM Call Treatment options such as Call Coverage and Call Forward