Certified Learning and Development Manager (CLDM)
Duration:25-30hrs
Course Content:
MODULE 1: COMPETENCY BASICS AND COMPETENCY MAPPING
What is competency
Competency iceberg model –
Why competencies, Classification of competencies – functional, behavioral, threshold, differentiating
Measuring Competency using BARS
Creating competency maps using JEA, critical incident method etc
Quan competence framework
MODULE 2: COMPETENCY ASSESSMENT
Competency assessment through cognitive ability tests, biodata instruments, structured interviews, job knowledge tests, diagnostic and promotion tests.
Gilbert’s model for individual diagnosis through internal and environmental variables
Training needs analysis through BARS and Competency mapping, Peer Reviews, Self Reviews, upward assessment,360 degree feedback
What are assessment centers.
Types of assessment center techniques including psychometric tests, in-tray exercises, role- plays, written exercises etc.
Steps in creating an assessment center like creating competency maps, identifying game matrix, creating evidence formats
MODULE 3: TRAINING DESIGN
Training design steps – setting of goals and objectives, selecting correct mode of training.
Setting learning goals – affective, behavioral and cognitive.
What are objectives – Specific, Measurable, Achievable, Relevant, Time-bound
Bloom’s taxonomy of learning, Specifying objectives, Assess modes
8 Key aspects of a good design – moderate level of content, balance between ABC learning etc.
David Kolb’s learning styles model – concrete experience, reflective experience, abstract conceptualization, active experimentation.
MODULE 4: TRAINING EVALUATION AND ROI
Training evaluation and follow-up –Proving, learning, improving, controlling
Four levels of Kirkpatrick training evaluation process – reaction, learning, behavior, results, Reaction level – evaluation of the program
Tests construction, Action planning- level 3 assessment, Producing the action plan
Assessing the ROI of training & Costs in calculating ROI – Promotional costs, administration costs, faculty costs, student costs, evaluation costs
Sample measures including total assets, training investment per person, value added per employee, motivation index
MODULE 5: MANAGEMENT BUY IN
Perceptual ladder
Buy in model through metrics like Human Capital Readiness Index, RATER Model