IBM SmartCloud Control Desk 7.5 Configuration, Change and Release Management
This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.
Duration: 30hrs
Course Content:
- IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
- Organization of Configuration Item information
- Configuration Management Fundamentals
- Change Management Processes, Roles and Responsibilities
- Change Management Fundamentals
- Advanced Change Processing
- Release Management Fundmentals
- Loading and promoting CIs Overview