ITIL v3 Managing Across the Lifecycle
As the capstone leading to ITIL Expert certification, this ITIL Managing Across the Lifecycle (MALC) training enhances your knowledge of ITIL best practices through analysis of a case study. This course will prepare you to pass the ITIL Managing Across the Lifecycle certification exam, and provide five credits towards ITIL Expert certification.
Duration: 40-45hrs
Course Content:
- Prepare for and pass the ITIL MALC exam
- Apply governance and organizational structure to the management and delivery of IT services
- Implement effective communication and stakeholder management
- Integrate service management processes across the service lifecycle
- Measure, implement, and improve the service management capability