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Pulse eLibrary

Course Description

Pulse eLibrary is a series of eLearning episodes which can provide students with an introduction to Pulse reporting. Using explanations, demonstrations, and click-through simulations students learn essential skills in Pulse within each episode.

This course includes the following topics covered in various episodes:

 Using Pulse to view statistics
 Deploying Pulse and supporting components

Prerequisites

Courses Required
 GAX eLibrary



Course Topics

1. Pulse Reporting Basics (Primary Audience: business user) (30 min)

 Describe the use of Pulse in monitoring a Contact Center

 Activate Pulse widgets

2. Pulse Reporting Advanced Topics (Primary Audience: business user) (30 min)

 Describe Genesys Statistic concepts

 Create a Pulse template

3. Deploying Pulse Module (Primary Audience: consultant) (90 min)

 Install Pulse Collector and supporting components

 Install Pulse GAX plug-in

 Create role for Pulse users

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