Course Description
Pulse eLibrary is a series of eLearning episodes which can provide students with an introduction to Pulse reporting. Using explanations, demonstrations, and click-through simulations students learn essential skills in Pulse within each episode.
This course includes the following topics covered in various episodes:
Using Pulse to view statistics
Deploying Pulse and supporting components
Prerequisites
Courses Required
GAX eLibrary
Course Topics
1. Pulse Reporting Basics (Primary Audience: business user) (30 min)
Describe the use of Pulse in monitoring a Contact Center
Activate Pulse widgets
2. Pulse Reporting Advanced Topics (Primary Audience: business user) (30 min)
Describe Genesys Statistic concepts
Create a Pulse template
3. Deploying Pulse Module (Primary Audience: consultant) (90 min)
Install Pulse Collector and supporting components
Install Pulse GAX plug-in
Create role for Pulse users
Pulse eLibrary is a series of eLearning episodes which can provide students with an introduction to Pulse reporting. Using explanations, demonstrations, and click-through simulations students learn essential skills in Pulse within each episode.
This course includes the following topics covered in various episodes:
Using Pulse to view statistics
Deploying Pulse and supporting components
Prerequisites
Courses Required
GAX eLibrary
Course Topics
1. Pulse Reporting Basics (Primary Audience: business user) (30 min)
Describe the use of Pulse in monitoring a Contact Center
Activate Pulse widgets
2. Pulse Reporting Advanced Topics (Primary Audience: business user) (30 min)
Describe Genesys Statistic concepts
Create a Pulse template
3. Deploying Pulse Module (Primary Audience: consultant) (90 min)
Install Pulse Collector and supporting components
Install Pulse GAX plug-in
Create role for Pulse users