Avaya Aura Communication Manager Administration R7 Training In hyderabad India

Avaya Aura Communication Manager Administration R7

This course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by exercises on the Avaya Aura CM Release 7.0.


Duration: 40-45hrs

Course Content:

• 
  
• Role of Communication Manager (CM) in the Avaya Aura Core
• Communication Manager Architecture
• Role of System Manager in administering Communication Manager
• Role of alternative administration interfaces such as Avaya Site Administration (ASA)
• Purpose of the Communication Manager Dial Plan
• Purpose of CM Feature Access Codes (FAC)
• CM Station and User Administration
• CM group features such as Hunt Groups and Pick up groups
• CM Call Treatment options such as Call Coverage and Call Forward

Avaya Aura Contact Center Administration Training in Hyderabad India

Avaya Aura Contact Center Administration

This course is designed for personnel responsible for administering and managing Avaya Aur Contact Center Administration. In this course, you will learn how to access Contact Center Manager Administration, and configure Threshold Classes, Call Presentation Classes, Skillsets, Call Center Agents, and Call Center Supervisors. You will learn how to configure administrators through the multiple components of Access and Partition Management and how to bulk load data into the CCMA using the Configuration Tool. This course covers the CCMA interface and the acquisition of resources. Different methods of system management are discussed, including viewing, creating, and modifying tabular and graphical real time displays, and interpreting, viewing, modifying, and scheduling standard and user-defined historical reports.

Duration: 35-40 hrs

Course Content:

• Elements of Contact Center Manager
• Access Contact Center Manager Administration
• Configure Threshold Classes
• Administer Contact Center Manager Administration Resources in a SIP Environment
• Configure Call Presentation Classes and Multiplicity Presentation Classes
• Configure Skillsets
• Configure Bulk Load Data Configuration in a SIP Environment
• Configure Contact Center Management
• Configure Access and Partition Management
• Configure Real-Time Statistics and Formulas
• Real-Time Reporting
• Configure Agent Desktop Displays
• Configure Historical Statistics
• Interpret Historical Reports
• Schedule and Print Historical Reports

Avaya Aura Communication Manager Administration Training in Hyderabad India

Avaya Aura Communication Manager Administration

In this course, you will learn to perform Communication Manager (CM) administration tasks. You will cover basic features and functions,creating a dial plan, setting up class of service (COS) and class of restrictions (COR), administering endpoints, performing system maintenance,and generating system reports. This course addresses CM release R5.2x through R6.3.

Duration: 40-45hrs

Course Content:

• Avaya configuration and solutions with Avaya Aura
• Hardware components
• System duplication and backup options
• Types of telephones
• Important boards and media modules
• Use Avaya Site Administration to manage:
• Dial plan and feature access codes
• Analog and digital stations
• IP stations
• Call park, bridged call appearance, and other basic features
• COS and COR
• Abbreviated dialing
• Call forwarding
• Call coverage

Avaya Aura System Manager Administration R7 Training in Hyderabad India

Avaya Aura System Manager Administration R7

This course is designed for individuals who use Avaya Aura System Manager to administer the 

Communication Manager and Session Manager products. Skills Gained Through a combination of lectures.


Duration: 30-35hrs


Course Content:

Log into Avaya Aur System Manager (SMGR)

Change an administratos password and program security policies

Use SMGR as a License Server

Add, edit, and delete System Manager users

Program SMGR Groups and Roles

Program the Session Manager Instance

Program SIP Entities and Entity Links

Program Routing Policies, Dial Patterns, Adaptations, and Regular Expressions

Register a SIP Client

Add, edit, and delete stations in Communication Manager (CM)

Program the signaling link between CM and an Avaya Media Server

Program SIP Trunks between CM and Session Manager

Route SIP calls between Session Manager and CM

Route SIP calls between two CM systems

Add off PBX stations in CM

Program CM as an Application

Program an Application Sequence

Display and view alarms in SMGR

Create SMGR and CM Backups

Program Call Admission Control parameters in Session Manager

AVAYA AURA MESSAGING IMPLEMENTATION, ADMINISTRATION, AND SUPPORT Training

AVAYA AURA MESSAGING IMPLEMENTATION, ADMINISTRATION, AND SUPPORT

In this course, you will acquire the skills needed to customize and administer the implementation and support of Avaya Aura Messaging (AAM). The course provides you with the opportunity to practice configuring Avaya Aura Messaging

Duration: 30-35hrs

Course Content:

1. Avaya Aura Messaging Introduction

2. Hardware Overview

3. Pre-Installation Tasks and Installing the Software

4. Architecture Review

5. Prepare the Network

6. Telephony Server

7. Post-Installation Administration

8. Administer the Storage Role

9. Administer the Application Role

10. Test User

11. Clientless Outlook Toolbar

12. Preparing MS Exchange Store

13. System Administration

14. User Features

15. Alarms, Events, and Logs

16. Reports

17. Maintenance and Troubleshooting

18. Upgrades and Migration